Our aim is for your check-in process to be friendly, easy and efficient. Air New Zealand would like to offer some helpful reminders to make your next trip with us more enjoyable.
International Flights
You are required to complete final check-in no later than ninety minutes before your international flight is due to depart. However, due to increased security requirements on all flights operating to, through and from the USA, we recommended you allow at least 2 hours to complete your check-in. See more information on increased security requirements.
Domestic New Zealand Flights
You are required to be checked in 30 minutes before the departure of your domestic New Zealand flight, unless you are connecting to an international flight. In that case, please be checked in 60 minutes prior to the departure of your domestic flight. Please remember to carry proof of identity with you as you will be required to present this at check-in. A passport, driver's licence, Airpoints or Koru Club card, credit card or birth certificate are all suitable forms of identification. Please note that several airports levy a departure tax on all passengers on domestic flights.
If you're travelling from Christchurch to Auckland on either NZ34, NZ90, or NZ98, your flight will depart from the Christchurch International terminal. You must check-in 60 minutes prior to departure at the international check-in counters. You'll need a valid form of photo identification for check-in and boarding (e.g. passport or drivers licence). When you get to Auckland you'll be arriving at the international terminal so full customs and MAF quarantine screening will apply.
Check out how we are changing the way you fly to further enhance your journey.
Domestic New Zealand Flights with International Connections
If you are checking in at a domestic New Zealand airport and you will be making a connection to an international flight, please be checked in 60 minutes prior to the departure of your domestic flight. Remember your ticket and passport, ensure you have all applicable visas and please note that many airports levy a departure tax on all passengers on international flights.
IMPORTANT SECURITY ADVICE TO CUSTOMERS
Security Seized Items on All Flights
- In order to comply with the new USA Federal Aviation Authority and New Zealand Civil Aviation Authority security regulations it is mandatory that no customer carries knives, cutting instruments, sharp objects of any description or composition and novelty items such as toy guns or weapons into the cabin of any Air New Zealand Domestic or International aircraft.
- Customers are advised that if such items are required by them they are to be packed into checked baggage. They are not to be carried in cabin baggage or on their person under any circumstances.
- Customers found to be carrying any implements as described above during airport security checks will be required to surrender them. Regrettably such items cannot be returned to customers.
- Needles and syringes are exempt from the above if the customer also has in their possession medication that has a professionally printed label identifying the medication or a manufacturers name or pharmaceutical label.
Carry-on Baggage Policy for flights to, from and through the USA
Due to the current security processing required by the USA Federal Aviation Administration, passengers travelling in all classes are allowed to bring only one piece of carry-on baggage, not to exceed 115cm or weigh in excess of 7kg, plus one personal item such as a purse, lap top or briefcase.
